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SUPERVISORY TRAINING AND LEARNING
The author has spend years training supervisors, generally in
manufacturing. With whatever curriculum he used, he would add a
chapter on adult learning theory. With this as a framework, he
believed that trainees are far more receptive to the...
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Call Center Consultants And Their Duties
When we deal with call centers, the term “call center consultant” is seldom used, for instead of calling the people working in call centers "consultants", we refer to them as call agents or call center workers. But despite the common knowledge about...
Multiple Intelligences rock!
Until fairly recently, the only predominant forms of evaluation
of learning capabilities and styles rested on both the
linguistic and mathematical intelligences and they were duly
addressed by IQ tests. That means that, if you were...
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A Bit of Pollyanna
"Stop being such a Pollyanna," a trusted, more experienced colleague counseled as we took the long route back to my office. He had just witnessed my project idea annihilated as co-workers eagerly argued why my idea wouldn't work, where it was...
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Sweeping Up Worms
With the opening of a new venture and numerous reporters arriving in an hour, it felt like one of those "chickens with heads off" days. We were close, but not ready. So like locusts to a wheat field, a swarm of people were devouring the last minute details. Then, it rained. With rain, came worms, hundreds washing onto the entrance sidewalk. When I returned to the area, I found a manager, several department supervisors and a director outside with brooms, sweeping up worms. No one asked them to sweep worms. But, with guests arriving shortly and no one else available, they found brooms and started sweeping.
They didn't get hung up over titles or roles. Instead, they did what needed to be done at the time. Their actions were what I call, ego-detached. Being ego-detached frees you to do what needs to be done because it's not about you; it's about something bigger than you. It's an attitude of contribution. How can I best serve today? How can I help? What can I contribute? Being ego-detached is taking the you (your ego) out of the picture. It's looking at the best result, not necessarily the result that's best for you.
But here's the twist. Being ego detached is not being ego-less. I heard Donald Trump talking about egos with Larry King on CNN recently. He commented that all the successful people he knew had big egos, defining ego as confidence or self-esteem. Certainly believing in yourself and having high self-esteem are qualities to help grow personal success. I'm not suggesting you shed either. Quite the opposite. You need plenty of confidence and self-esteem in order to be ego-detached.
I learned that lesson
as a senior manager involved in a start-up company. One afternoon, the president saw me stapling information sheets in a conference room. After saying good-bye to his guest he came back and asked, "Nan, what are you doing?" After explaining why meeting a FedEx pickup was critical to an important corporate initiative and the number of people working to meet it, he offered to help. People who are ego-detached recognize that the best use of their time and talent can vary in the moment.
I used to marvel at colleagues of mine, other Vice Presidents, who delayed getting something to their boss because their executive assistant was gone for the day and it needed copying. I'm not talking about the stuff that can and should wait. It's those late night meetings when the boss says he'd like to review something that night and he needs a copy. Ego-detached people go to the copier, copy it and walk the copy back to their boss, regardless of title. It's how best they can serve at the moment.
If you want to be winning at working, don't let your ego dictate your actions, let the situation. Don't be afraid to sweep up worms from time to time. And don't be afraid to serve. As Tolstoy put it, "The vocation of every man and woman is to serve other people." That's ego-detached.
(c) 2004 Nan S. Russell. All rights reserved.
About the Author
Sign up to receive Nan's free biweekly eColumn at www.winningatworking.com. Nan Russell has spent over twenty years in management, most recently with QVC as a Vice President. Currently working on her first book, Nan is a writer, columnist, small business owner, and instructor.
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